Privacy Policy

Oraville Perfume is committed to safeguarding your personal data. This Privacy Policy (effective February 1, 2026) outlines how we collect, use, and protect your information, and explains your rights regarding your personal data.

Legal Basis for Processing Your Data

When you purchase on our website (unless you opt out) or subscribe to our newsletter, Oraville may send you occasional marketing communications. You can unsubscribe at any time by emailing us. Your request will be processed promptly.

Managing Your Personal Data

We handle your personal information with the utmost confidentiality. Whether you provide your details online, by phone, email or in writing, we only use them for legitimate purposes. These purposes are clearly explained in this Privacy Policy and comply with all applicable data protection laws and industry best practices.

What Data We Collect

We store only the personal data you choose to provide (e.g., contact details, shipping information). We do not store or view your credit card or payment details; payment transactions are processed securely through trusted payment gateways.

Sharing Data with Third Parties

Oraville does not sell, trade or rent your personal data to others. We share data only where necessary to fulfil orders, comply with legal obligations, or deliver marketing communications via trusted partners.

Use of Personal Data for Direct Marketing

We may use your email address and home address to send updates on new fragrances, special promotions or limited-edition releases. We may also use marketing profiling to suggest products that match your preferences.

Email Marketing

If you subscribe to our newsletter or buy from us, we may send you updates and offers via email (unless you opt out).

Direct Mail

We may occasionally send you catalogues or printed offers. We have a legitimate interest in informing our customers about new releases and promotions via direct mail.

Social Media

We may use your email address to show you relevant advertising on social media platforms. We share your email securely with platforms like Facebook for this purpose, so they can match our promotions to your profile. This type of marketing is known as interest-based advertising and is designed to show you products that may interest you.

Your Rights

  • Access – Request a copy of the personal data we hold about you (Subject Access Request).
  • Rectification – Ask us to correct any inaccurate personal information.
  • Erasure – Request that we delete your personal data (subject to legal or operational limitations).
  • Restrict Processing – Object to or restrict how your personal data is used if you believe we do not have a lawful reason to process it.

Contact Us / Make a Complaint

If you have questions about this Privacy Policy, would like to exercise your data rights, or wish to make a complaint, please call Oraville Customer Support at +880 130 000 00 00. We take all privacy concerns seriously and aim to resolve them quickly and fairly.